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Our Perspective

What this means for leaders navigating growth, change or transformation in their organisation.

The Leadership Signal

Campaigns can spark attention, but people calibrate their behaviour from what leaders do next. When executives don’t model the promised change, teams split the difference: they follow the advert in the morning and the old norms by afternoon. Customers feel it too—sharp messaging up front, fuzzy delivery at the moment of truth.

There’s a useful parallel in attention science. DVJ Insights notes that spoken brand mentions lift ad recall from 17% to 56%, while visual cues edge from 28% to 37%—what people hear, clearly and repeatedly, is what sticks. The same principle applies internally: visible, verbal leadership cues create the memory traces teams use when they decide under pressure.

Brand As A System

Treat brand less like a calendar of campaigns and more like a leadership system. When brand principles govern choices—who we hire, what we reward, what we decline—they become the rules people trust when things get difficult. That consistency is what protects pricing, sustains conversion, and enables cross‑sell, because the experience aligns with the promise.

In our experience with organisations at inflection points, the turning point is not a new message but a new cadence: leaders modelling in public, systems reinforcing in private, and measures reporting progress without spin. It’s pragmatic and repeatable, and it removes the ambiguity that slows teams down.

What To Make Visible

Leaders don’t need theatrics; they need consistent signals in the few moments everyone watches. Make these moves visible enough to be copied:

• High‑stakes forums: demonstrate the behaviours in customer meetings, town halls, performance reviews, and board updates.
• System hooks: embed behaviours into hiring scorecards, onboarding, targets, and decision rights so they’re reinforced quarterly.
• Decisive proof: decline misaligned opportunities; narrate the trade‑offs, and publish the measures that matter each month.

This isn’t about perfection. It’s about repeated cues that collapse doubt and show people how to act when the stakes rise.

Measuring Real Traction

Activity is easy to count; belief shows up in how the business performs. Track outcomes that reveal whether the brand is guiding decisions:

• Conversion and repeat purchase trending together, not seesawing across campaigns.
• Price realisation holding or improving as experience consistency tightens.
• Cross‑sell rates rising where the brand logic is clear across journeys.
• Decision cycle time shortening as teams use shared principles to say yes and no faster.

When leadership turns brand into the system that carries strategy into every decision, activation stops being episodic and becomes a compounding advantage.

Sources:

• Want better recall for your ads? — DVJ Insights

1. Brand Activation Beyond Launch: A Leadership Perspective
2. How Leadership Can Model Behaviours For Brand Activation
3. Brand Launch vs Activation: Crucial Differences for Success