Video
Modernising Brand Messaging Without Losing Trust
Update your brand voice without eroding trust. Use a decision system to align value, proof and tone, preserving heritage while staying relevant in...
Summary
Teams often assume each market needs its own version. In practice, that backfires: coherence erodes and promises drift. The enduring approach is a fixed core with defined flex and clear guardrails. It turns the intent to be locally relevant into faster launches and pricing confidence across regions.
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In this video, Dipendra Mistry, CSO & Managing Partner at MistryX, tackles a crucial question: can you localise without losing your brand—and why does it matter now?Our Perspective
What this means for leaders navigating growth, change or transformation in their organisation.
The Real Risk
Local tailoring looks prudent until it starts hollowing out what made you credible in the first place. A discount here, a local tagline there, and before long different markets are buying different versions of “you.” The impact rarely shows up as a single loud signal; it creeps in as softer pricing power, longer sales cycles, and conflicting proof points that make your promise feel negotiable.
What’s at stake isn’t only relevance; it’s coherence. Without a shared centre, you pay twice: externally, in diluted value, and internally, in duplicated effort. The real decision is not whether to adapt, but what must never be adapted.
Decide What’s Fixed
Codify the non‑negotiables so local teams know where freedom ends. Keep these elements constant, globally:
- Promise: the outcome you’re accountable for.
- Positioning: who you’re for and how you’re different.
- Proof standards: what “good evidence” looks like.
- Design anchors: core marks, typography, motion, and tone.
Write these as precise rules, not aspirations. Clarity here simplifies every downstream decision—from procurement briefs to partner enablement—and sets the bar for quality. It’s also how you protect pricing confidence and keep your story legible across borders.
Define Smart Flex
Then specify the parts designed to move. Flex should be intentional, not accidental:
- Language and examples that land locally, without recutting the promise.
- Channel mix and creative length for local media habits.
- Offer packaging, within guardrails that prevent re‑engineering.
In our experience with mid‑market organisations, the best systems pair tight cores with living playbooks that show “good” and “bad” adaptations. That way, teams feel trusted to tune expression while staying anchored to the same idea.
Govern For Scale
Consistency is a growth lever, not a creative constraint. Research Live, summarising System1 and the Institute of Practitioners in Advertising, notes that brands in the top fifth for creative consistency deliver around 28% more very large commercial effects across sales, profit and market share. Treat that as an operating principle: coherence compounds.
Three implications for leadership:
- Set decision rights: who can change what, and on what evidence.
- Build a shared asset library with version control and expiry dates.
- Measure two things in parallel: relevance locally and return on investment (ROI) globally.
True localisation respects culture without fragmenting identity. Get the core–flex boundary right and you gain speed, credibility and pricing resilience that travel further than any single campaign.
Sources:
- Consistency builds stronger brands, suggests System1 and IPA study — Research Live (summarising System1 & IPA)
Further Resources
Curious how this applies in your market? We’re speaking with leaders across industries every week. Let’s talk.
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Brand Strategy