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Our Perspective

What this means for leaders navigating growth, change or transformation in their organisation.

The Real Risk

Technology-first stories create a gap between what leaders intend and what stakeholders hear. Buyers and regulators don’t buy a feature list; they buy evidence that risk goes down and outcomes improve. When the narrative centres on tools, decisions slip, internal priorities diverge, and confidence erodes—quietly at first, then visibly in slower tenders and hesitant adoption.

One reason is organisational misalignment. KPMG notes that around two-thirds of US executives report insufficient senior buy-in for emerging tech, while over half say employee resistance shapes investment choices—both factors that blunt momentum. The pattern is predictable: fragmented messages in, fragmented decisions out.

Design The Value

Start by making value design explicit. That means defining the outcomes you want to prove, the few metrics that matter, and the trade-offs you will not make. It also means linking those outcomes to the capabilities—data, processes, and behaviours—that actually produce them. Think of it as an outcome architecture: simple enough to be repeated; rigorous enough to stand up to scrutiny.

Be concrete about what “value” means for your stakeholders:

• Risk reduction they can measure and audit
• Reliability and responsiveness customers feel in service levels
• Total cost of ownership they can model across a lifecycle
• Environmental impact they can verify, not just promise

Make Proof Routine

Turning claims into evidence is where value creation becomes visible. Build a cadence where every release, pilot, or partnership adds to a shared body of proof: baselines, before-and-after deltas, and third-party validations. Treat the story as an evidence chain, owned across functions, not a campaign owned by one team.

Taylor & Francis Newsroom reports that roughly 70% of digital transformations fail to achieve positive results, tying to about $2.3 trillion in unsuccessful programmes worldwide—a reminder that activity without proof rarely creates advantage. We often see that when proof is operationalised this way, bids move faster and teams speak with one voice.

Leadership Implications

Leaders set the conditions for value to show up. Three shifts matter:

• Anchor the investment case in 3–5 outcomes, not a platform roadmap
• Tie funding gates to evidence milestones; release budgets as proof accumulates
• Align pricing and contracts to the outcomes you commit to deliver

Two practical enablers turn intent into traction:

• Give cross-functional owners decision rights over the evidence chain
• Hold communications to the same standard as compliance—verifiable, consistent, and repeatable

The organisations that learn to design, prove, and communicate value with this level of clarity will compound trust over time—moving the debate from tools to outcomes while competitors are still defending features.

Sources:

• Majority Of Digital Transformations Off Track, Executive Survey Finds — KPMG
• $2.3 trillion Wasted Globally in Failed Digital Transformation Programs — Taylor & Francis Newsroom

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